I don't know if I will ever understand people ordering food, and then returning it - not because there is anything wrong with it, I can understand that - but returning it solely because either
a: they didn't know what it was before they ordered it and now can't handle what it is
or
b: they are foolish.
I had a table in today, who ordered a chowder to share, a salad to share and another appetizer. This is a usual happening, people want the best of both worlds without being to gluttonous. In and of itself not a problem.
My issue today resulted from said guests frowning at the chowder, split into two bowls 'cause we are nice like that, when it was dropped at the table. "We only ordered one" was the comment they had to make, and our server kindly responded that "this is one, we just put it into two smaller bowls for you to share".
At this point, you would think things are all peachy. In the land of normal people, things are great.
The server continues on about her business for the remainder of the experience, never really unavailable to them because it never really got busy at all today. At the end, the two bowls of chowder are sitting, untouched, on the table.
The people that I will never really understand, the breed that don't really understand how restaurants work or just don't care, call the server over to the table.
"our soup is cold".
REALLY? You mean after you let it sit on the table for 15 minutes, it didn't hold it's heat? I can't imagine what possible reason could cause such a catastrophe as that.
"Oh, I'm really sorry, can I get you a new bowl?"
"No, we are done."
Hmmm. I understand that cold soup is not tasty. That, my friends, is normal. I can't really wrap my head around how you can let your bowl of soup sit on a regular table, not a hot plate or anything as fancy as that, for the entire duration of your meal and chit chat, and then complain that it is cold, please take it off my bill I don't really want it.
If you didn't really want it, DON'T ORDER IT!
Showing posts with label work tidbit. Show all posts
Showing posts with label work tidbit. Show all posts
Monday, March 26, 2007
Wednesday, March 21, 2007
where's the spinach?
We had our Regional Executive Chef come in for dinner tonight, to check up on the new menu that began yesterday. This is a typical occurrence when we start a new menu, as it is part of his job to make sure that we are doing things correctly. He is the Regional Executive Chef.
It always causes a small ripple when he comes in - no major fanfare or sirens to go off, but we give the heads up to the kitchen manager none the less to be sure that things go well.
This evening we had our sous chef working, and when our R.E.C. came in, I mentioned to our guy that he was here.
Normally, this is enough for me to carry on with bigger and better things, and let the kitchen do what they do, knowing that we are in capable hands. Normally. I am not really sure how it happened, but in retrospect I have come to the conclusion that I, in fact, should not have carried on with the never ending list of things to do that finds itself on my daily docket. I should have waited for the food to come up, and checked it out before it went to the table.
One of the very tastiest and key points of our new feature pasta happens to be a bed of fresh spinach in the bowl under the pasta. I think you can all see where this is going now. Down a path of embarrassment and shame, and very probable and deserved lighthearted ridicule for our young friend who happened to be so caught up in the moment, so intent on impressing his boss, so focused on being perfect that he missed the bed of spinach under the pasta.
You know that we can't let him live this one down, for at least one week.
It always causes a small ripple when he comes in - no major fanfare or sirens to go off, but we give the heads up to the kitchen manager none the less to be sure that things go well.
This evening we had our sous chef working, and when our R.E.C. came in, I mentioned to our guy that he was here.
Normally, this is enough for me to carry on with bigger and better things, and let the kitchen do what they do, knowing that we are in capable hands. Normally. I am not really sure how it happened, but in retrospect I have come to the conclusion that I, in fact, should not have carried on with the never ending list of things to do that finds itself on my daily docket. I should have waited for the food to come up, and checked it out before it went to the table.
One of the very tastiest and key points of our new feature pasta happens to be a bed of fresh spinach in the bowl under the pasta. I think you can all see where this is going now. Down a path of embarrassment and shame, and very probable and deserved lighthearted ridicule for our young friend who happened to be so caught up in the moment, so intent on impressing his boss, so focused on being perfect that he missed the bed of spinach under the pasta.
You know that we can't let him live this one down, for at least one week.
Subscribe to:
Posts (Atom)